FAQs

Everything you need to know about shopping with Ella & Kate Chicago.

What types of clothing do you sell?
We offer a curated selection of women's fashion including dresses, tops, trousers, skirts, jackets, and accessories. Our pieces are handpicked for style, quality, and versatility.

How do I find my size?
Each product page includes a size guide. If you are between sizes, we recommend sizing up. You can also contact us and we will help you find the right fit.

Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No minimum spend required.

How long does delivery take?
Orders are typically delivered within 6 to 11 business days (Monday to Friday). You will receive a tracking number by email once your order has been dispatched.

What is your return policy?
You have 30 days from the receipt of your order to request a return. Items must be unworn, unwashed, and in original condition with all tags and packaging intact. Contact us at info@ellakatechicago.com to initiate a return. Once your return is received and passes our quality check, your refund will be issued within 10 business days.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

How can I contact you?
Email us at info@ellakatechicago.com or call us at +1 740 245 6183. Our team is available Monday to Friday, 9:00 AM–5:00 PM (EST). We aim to respond within 24 hours.