Terms of Service
Overview
Welcome to Ella & Kate Chicago! Throughout these Terms, "we", "us" and "our" refer to Ella & Kate Chicago. We operate this website and online store, including all related content, features, tools, products and services, to offer you a curated shopping experience (the "Services"). Ella & Kate Chicago is built on Shopify, which powers the platform enabling us to provide the Services to you.
The terms and conditions below, along with any referenced policies (these "Terms of Service" or "Terms"), describe your rights and obligations when using our Services.
Please read these Terms carefully — they include important information about your legal rights, warranty disclaimers and limitations of liability.
By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.
Section 1 – Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you consent to minor dependents using the Services on devices you own or manage.
To use our Services, including browsing or purchasing, you may be asked to provide information such as your email address, billing details, payment information and shipping address. You confirm that all information provided is accurate, current and complete.
You are solely responsible for maintaining the security of your account and for all activity under it. Account credentials may not be transferred, sold or assigned to another person.
Section 2 – Our Products
We make every effort to accurately represent our products online. However, colours and product appearance may vary depending on the device and display settings you use to access our store.
We do not guarantee that the quality or appearance of any product will meet your expectations or exactly match what is depicted on the website.
Product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities per person, region or jurisdiction.
Section 3 – Orders
Placing an order constitutes an offer to purchase. Ella & Kate Chicago reserves the right to accept or decline any order at its discretion. An order is not confirmed until we send an acceptance confirmation, and payment must be received before acceptance.
Please review your order carefully before submitting, as we may not be able to accommodate cancellation requests once an order is accepted. If we decline or cancel an order, we will attempt to notify you using the contact details provided.
All purchases are subject to our Refund Policy. You confirm that your purchases are for personal or household use only and not for commercial resale or export.
Section 4 – Prices and Billing
Prices, discounts and promotions are subject to change without notice. The price applied to your order will be the price in effect at the time of purchase, as shown in your order confirmation. Unless stated otherwise, listed prices exclude taxes, shipping, handling, customs or import charges.
Prices in our online store may differ from those on third-party platforms. Where a conflict exists between promotional terms and these Terms, the promotional terms will apply.
You agree to provide accurate and complete payment information. You confirm that: (i) your payment details are true and correct; (ii) you are authorised to use the payment method; (iii) charges will be honoured by your payment provider; and (iv) you will pay all applicable charges including shipping and taxes.
Section 5 – Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs or circumstances beyond our control. Once an order has been handed to the carrier, risk of loss transfers to you.
Section 6 – Intellectual Property
All content on our Services — including trademarks, text, images, graphics, product reviews, video and audio — is owned by Ella & Kate Chicago, its affiliates or licensors, and is protected under applicable intellectual property laws.
These Terms permit personal, non-commercial use only. You may not reproduce, distribute, modify or transmit any materials without our prior written consent. All rights not expressly granted are reserved by Ella & Kate Chicago.
The Ella & Kate Chicago name, logo and related assets are trademarks of Ella & Kate Chicago or its affiliates and may not be used without prior written permission. Shopify's trademarks remain the property of Shopify.
Section 7 – Optional Tools
We may make third-party tools available through our Services. These are provided "as is" without any warranties or endorsements. We accept no liability for their use and have no control over them.
Use of any optional tools is at your own risk. You are responsible for reviewing the relevant third-party terms before use. New tools or features may be introduced in the future and will also be subject to these Terms.
Section 8 – Third-Party Links
Our Services may include links to third-party websites or content. We are not responsible for the accuracy or reliability of any third-party materials. Accessing third-party sites is done at your own risk, and we are not liable for any resulting loss or damage.
Section 9 – Relationship with Shopify
Ella & Kate Chicago is powered by Shopify. However, all sales are made directly between you and Ella & Kate Chicago. By using our Services, you acknowledge that Shopify bears no responsibility for any aspect of your transactions with Ella & Kate Chicago. You expressly release Shopify and its affiliates from all related claims and liabilities.
Section 10 – Privacy Policy
All personal data collected through our Services is subject to our Privacy Policy. By using our Services, you confirm you have read and understood it. As our Services are hosted by Shopify, certain data may also be shared with Shopify and its partners.
Section 11 – Feedback
By submitting feedback, reviews or suggestions, you grant Ella & Kate Chicago a perpetual, worldwide, royalty-free licence to use, reproduce and distribute that content for any purpose. You confirm you own or have the rights to any feedback submitted and that it complies with these Terms. We may remove feedback deemed unlawful or objectionable at our discretion.
Section 12 – Errors, Inaccuracies and Omissions
Information on our Services may occasionally contain errors or omissions relating to pricing, promotions, product descriptions or availability. We reserve the right to correct such errors and update or cancel orders accordingly, without prior notice.
Section 13 – Prohibited Uses
You may only use our Services for lawful purposes. Prohibited uses include unlawful activity, infringement of intellectual property, harassment, transmission of false information, spam, impersonation, or any conduct that restricts others' use of the Services.
You also agree not to upload malicious code, reproduce or resell any part of the Services, collect personal data of others, or interfere with the security of the Services. Violations may result in suspension or termination of access.
Section 14 – Termination
We may terminate this agreement or your access to the Services at any time without notice. You remain responsible for all outstanding amounts up to the date of termination. Provisions that by nature should survive termination will continue to apply.
Section 15 – Disclaimer of Warranties
Information on our Services is provided for general informational purposes only, without any warranties regarding its accuracy or completeness.
Except as expressly stated by Ella & Kate Chicago, all Services and products are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free access. Some jurisdictions do not permit certain exclusions, so these may not fully apply to you.
Section 16 – Limitation of Liability
To the fullest extent permitted by law, Ella & Kate Chicago and its affiliates, officers, employees and service providers shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products, even if advised of the possibility of such damages.
Section 17 – Indemnification
You agree to indemnify and hold harmless Ella & Kate Chicago, Shopify, and their affiliates from any claims, losses or liabilities — including legal fees — arising from your breach of these Terms, violation of any law, or use of our Services.
Section 18 – Severability
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will continue in full effect.
Section 19 – Waiver; Entire Agreement
Our failure to enforce any provision does not constitute a waiver. These Terms, together with applicable policies, constitute the entire agreement between you and Ella & Kate Chicago and supersede all prior agreements.
Section 20 – Assignment
You may not transfer or assign these Terms without our prior written consent. We may assign these Terms without restriction.
Section 21 – Governing Law
These Terms are governed by the laws of the jurisdiction in which Ella & Kate Chicago is headquartered. Both parties consent to the jurisdiction of the relevant courts.
Section 22 – Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
Section 23 – Changes to Terms of Service
The current version of these Terms is always available on this page. We reserve the right to update these Terms at any time. Your continued use of our Services following any changes constitutes your acceptance of the revised Terms.
Section 24 – Contact Information
Company name: A.H.M. Ventures (operating as Ella & Kate Chicago)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed
Phone: +1 740 245 6183
Email: info@ellakatechicago.com