Shipping Policy
Shopping with Ella & Kate Chicago means free shipping, always. No thresholds, no codes — just your order on its way to your door. Read on for the full details.
Where We Deliver
All orders are shipped within the United States. We work with a network of trusted carriers including USPS, UPS, FedEx, and DHL. The carrier used for your shipment depends on your delivery address and what is most efficient at the time.
Processing Your Order
From the moment your payment is confirmed, your order typically takes 1 to 3 business days to be picked, packed, and handed over to the carrier. Orders submitted after 5:00 PM Eastern Time, on weekends, or on public holidays are queued for the next business day.
Shipping Rates
Free Shipping – We offer free shipping on all orders delivered within the United States. No minimum order value is required.
Delivery Times
Order processing: 1 to 3 business days
In-transit delivery: 5 to 8 business days
Total estimated time: 6 to 11 business days
Please keep in mind that these timelines are estimates. Situations beyond our control — such as carrier congestion, weather events, or high-volume periods — can occasionally cause delays. You will receive a tracking email as soon as your order ships.
Tracking
Track your shipment at any time using the link in your dispatch email or through our Track Your Order page.
Shipping Limitations
We do not ship to PO Boxes, APO/FPO/DPO military addresses, or restricted locations. If your address falls into one of these categories, please contact us before placing your order.
Delivery Problems
If your package could not be delivered and was returned to us, we will get in touch to arrange a new shipment. Please ensure your delivery address is accurate at checkout, as reshipment may come with additional costs.
Received something damaged, or your order has not shown up? Let us know straight away and we will investigate with the carrier and make it right for you.
Get in Touch
Company name: A.H.M. Ventures (operating as Ella & Kate Chicago)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Saturday and Sunday: Closed
Phone: +1 740 245 6183
Email: info@ellakatechicago.com