Privacy Policy

Last updated: April 19, 2026

Ella & Kate Chicago ("we", "us", or "our") values your privacy. This Privacy Policy describes how we gather, use, and share your personal information when you shop with us or use our website. By accessing our Services, you confirm that you have read and understood this policy.

Powered by Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information on our behalf in order to provide and maintain our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information. For more information about how Shopify handles your data, please review the Shopify Privacy Policy.

Information We Collect About You

The personal information we collect depends on how you interact with our Site. This typically includes:

  • Identifiers: your name, email, phone number, and shipping or billing address
  • Payment data: transaction information processed securely by our payment providers
  • Account details: login credentials and account preferences
  • Shopping activity: items you viewed, added to your bag, purchased, or returned
  • Support messages: content you submit when reaching out to us
  • Technical information: IP address, browser details, device type, and on-site behaviour

How Your Information Reaches Us

  • Directly from you when you shop, register, or contact us
  • Automatically through cookies and tracking tools while you browse
  • From Shopify and third-party providers that help us run our store
  • From advertising and analytics partners, where permitted by law

What We Do With Your Information

  • Processing your order: handling payments, arranging shipping, and managing returns
  • Personalised marketing: sending promotional content and showing relevant ads
  • Fraud and security: identifying suspicious activity and keeping your account safe
  • Customer care: answering questions and resolving issues
  • Compliance: meeting our legal and regulatory obligations

Sharing Your Information

We never sell your personal information. In some circumstances we share it with:

  • Shopify and service providers for fulfilment, payments, and analytics
  • Advertising and marketing platforms, subject to their own privacy terms
  • Our affiliated entities where relevant to our operations
  • Authorities when legally required to do so

Cookies and Tracking

We use cookies and similar technologies to keep our Site running smoothly, understand how customers use it, and personalise your experience. You can adjust cookie settings in your browser at any time, though some functionality may be affected. Learn more at shopify.com/legal/cookies.

Children's Privacy

Our website is not designed for children under 13, and we do not intentionally collect their personal information. If a child has submitted information to us, please notify us and we will delete it without delay. We do not knowingly sell or share data of individuals under 16.

Keeping Your Data Safe

We use reasonable security measures to protect your personal information from unauthorised access or misuse. No online platform is completely risk-free, however, and we cannot guarantee absolute security. We only keep your data for as long as necessary, after which it is securely deleted or anonymised.

Do Not Track

Our Site does not respond to "Do Not Track" browser signals. Visit allaboutdnt.com to learn more.

Your Privacy Rights

You may have rights to access, correct, delete, or restrict the use of your personal information, as well as the right to data portability and to withdraw consent where applicable. To make a request, please contact us using the information below.

International Transfers

Your data may be stored or processed outside of the United States. Where this happens, we take steps to ensure appropriate protections are in place, including the use of Standard Contractual Clauses or other lawful transfer mechanisms.

Complaints

Questions or concerns about our privacy practices? Contact us first. If you are not satisfied with how we handle your concern, you have the right to report it to your local data protection authority.

Policy Updates

We may update this Privacy Policy when needed. The revised version will always be available on this page with a new "Last updated" date.

Contact Us

Company name: A.H.M. Ventures (operating as Ella & Kate Chicago)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Monday to Friday: 9:00 AM to 5:00 PM (EST)
Saturday and Sunday: Closed

Phone: +1 740 245 6183
Email: info@ellakatechicago.com